Main responsibilities:
• Issue detailed sales offers, proposals, negotiations, and follow up with customers
• Acknowledge sales orders and send welcome packets to customers
• Prepare and process sales orders, and acknowledge them
• Maintain a current list of open orders
• Update and maintain delivery/shipment schedule
• Coordinate shipments to/from customers
• Active management of deferred shipments
• Communicate with Sales Managers and Production Dept. regarding orders and delivery status
• Maintain current and accurate customer files and information
• Maintain claims log, and action them focusing on customer’s satisfaction and resolution of any issues
• Filing documents following per internal procedures
• Managing sales mailboxes, and dealing with incoming emails
• Act as a liaison between customers, sales managers, production/quality departments and other departments within the organization to ensure processes are followed and customers’ needs are met
• Maintain customers and carriers files and agreements up to date
• Data management, and database improvements projects
• Other ad-hoc duties as required in collaboration with Management

Objectives: increasing turnover of existing customers, and prospecting new customers in collaboration with Key Accounts Managers.

Qualifications & Requirements

• Must exhibit a high degree of professionalism
• Must have a keen eye to details
• Skillful at promoting ideas and interacting positively and with confidence
• Ability to multitask, prioritize a variety of tasks and meet deadlines
• Proven communication skills both orally and written with customers and internal colleagues
• Customer focused individual
• Team work and initiatives are keys to promote a good atmosphere
• Strong experience with PC based communications and analysis including E-mail, and MS Office
• Some accounting experience is a plus
• Fluent in both German & English languages (Polish language is a plus)
• CV to be sent in English

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